Complaints Procedure

ND Estates is committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

How to complain

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in accordance with the timeframes set out below.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.
3. The office manager will send you a detailed written reply to your complaint, including their suggestions for resolving the matter, within 15 working days of sending the acknowledgement letter.
4. If you are still not satisfied, you can write to the Director within 15 working days of receiving the reply, who will review your complaint and respond within 15 working days.

Contact us

Please address all complaints to: ND Estates, 8b Spectrum, Gloucester Street, St Helier, Jersey JE2 3DB or by email to [email protected]